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Joomla support

Joomla support. Help with errors, updates and questions about using Joomla.

We help by phone, email or screen sharing – with a single error as well as with questions about using Joomla, also for older Joomla versions. No maintenance contract needed, billed in 15-minute steps.
  • Help by phone, email or screen sharing
  • Also for Joomla 3 and 4
  • Effort agreed beforehand
  • No maintenance contract needed
Describe the problem 0176 103 183 56Rather talk directly?
First consultation
Free
about 30 minutes
Support
€100
net / hour
Coaching and programming
€150
net / hour
How a request works

Assess first. Then get going.

?
You describe the problem, we estimate the effort and agree it with you.
Describe the problem
Screenshot and address of the page
Estimate the effort
Narrow down the cause, name the effort
Agree
Your OK and secure access
Fix and explain
Solution and cause, shown on request
Please never send login details by email.
Billed fairly.
In 15-minute steps, effort agreed beforehand.
17
years of Joomla experience
specialised in Joomla since 2009
ENT practice Dr. Wischatta
Karate Sülfeld
Nord-Bike Sülfeld
Swingolf Hamburg
ICD Hamburg
Peter Reuff Licht
Transparent prices

What does Joomla support cost?

We bill by effort, in 15-minute steps. The first conversation is free.
First consultation
Free
about 30 minutes
You describe the problem. We tell you how we would proceed and what effort to expect.
Ask for a consultation
First consultation
Support
For most cases
€100
net / hour
Fix errors, install updates, set up extensions, answer questions about using Joomla – billed in 15-minute steps.
Ask for support
Support
Expert rate
€150
net / hour
For coaching at the screen and for programming, for example when an extension has to be adapted.
Ask for coaching
Coaching and programming
Important:
All prices net. Business hours Monday to Friday, 8 am to 6 pm (CET); outside them the double hourly rate applies. Non-profit organisations get up to 10 % off. If you need help regularly, a maintenance contract is often cheaper.

Our offer is aimed at businesses, self-employed people, associations and institutions, not at consumers. All prices net plus VAT.

Together at the screen

Help that
moves you forward.

With screen sharing we go through the steps together on your own website. So you learn exactly what you need day to day.

Phone
For quick questions and when it is urgent.
Email
With a screenshot and the address of the affected page.
Screen sharing
We see what you see and show you the steps.
If your website still runs on Joomla 3 or 4, we fix the acute problem and show you the way to Joomla 6 at the same time. These versions no longer receive security updates.
Screen sharing
Together on your website.
What we help with

From an error to an everyday question.

Typical reasons for a support request.

Fix errors

Error messages, blank pages or functions that no longer work.

Updates

Install updates of Joomla and extensions and fix problems afterwards.

Extensions

Set up, adapt or replace extensions.

Using Joomla

Questions about articles, menus, modules and permissions – happily explained at the screen.

Backups and data

Set up and restore backups, take over data.

Loading time

Find out why the website is slow and fix it.
How we work

Four steps to the solution.

We only get going once you know what to expect.

Describe the problem

Ideally with a screenshot and the address of the affected page.

Estimate the effort

We look at the problem and estimate how much work it takes.

Agree

You decide. You pass on access details the way we agree beforehand.

Fix and explain

We fix the problem and tell you what caused it – on request we show you at the screen.
We agree the effort with you before we start.
Describe the problem now
Honestly calculated

What the effort depends on.

Sometimes an error is fixed in minutes, sometimes there is more behind it. These points decide.
We name the effort before we start.

Kind of problem

A question about using Joomla is answered faster than an error after an update.

State of Joomla and extensions

With old versions, finding the error often takes longer.

Access

An administrator login to Joomla is usually enough; for deeper errors we also need the server or the database.

Our offer is aimed at businesses, self-employed people, associations and institutions, not at consumers. All prices net plus VAT.

Good to know

Frequently asked questions about Joomla support

The answers we give most often.
What does Joomla support cost?
We bill by effort: €100 net per hour, in 15-minute steps. Coaching and programming cost €150 net per hour. The first conversation of about 30 minutes is free.
Do I need a maintenance contract to get support?
No, you can also ask us for a single case. If you need help regularly, a maintenance contract is often the better choice because updates, backups and security checks are already taken care of.
Do you also help with old versions such as Joomla 3?
Yes. As Joomla 3 and 4 no longer receive security updates, we fix the acute problem and show you the way to Joomla 6 at the same time.
Which access do you need for support?
Usually an administrator login to Joomla, for deeper errors also access to the server or the database. Please do not simply send login details by email; we agree beforehand how you can pass them on securely.
Can you show me how to do something myself in Joomla?
Yes, with screen sharing we go through the steps together on your own website. So you learn exactly what you need day to day.
How does a support request work?
You describe the problem, ideally with a screenshot and the address of the affected page. We estimate the effort, agree it with you and only then get going.
Personal, not a ticket

Rather talk directly?

Not sure where the problem lies? Tell us what happens.
0176 103 183 56Call without obligation
Describe the problem
Ask for support

Describe your problem.

Send us the address of your website and a short description, ideally with a screenshot. We get in touch, clarify the open questions and tell you the effort. If it is urgent, it is best to call directly.
Free first consultation
Effort agreed beforehand
Billed in 15-minute steps
Or call us directly:0176 103 183 56

We are happy to advise you personally.

Ufuk Avcu
Your personal contactUfuk Avcu · Owner & developer

Free first estimate

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